Data Protection

At Siteziel, we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Data Protection Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

1. Who We Are

Siteziel is a website development company that creates websites for clients. We collect personal data through our website forms to contact potential clients and provide information about our services. You can contact us at:

Email: support@siteziel.com

2. Data We Collect

We collect the following personal data when you submit a contact form on our website:

• Name
• Email address
• Phone number (if provided)
• Any additional information you voluntarily provide in the form (e.g., project details)

We also collect:

• Website usage data: Information such as your IP address, browser type, and pages visited, collected via cookies or analytics tools (with your consent, where required).
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3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and contact you later to discuss our website development services.
• To provide and improve our services, including tailoring our offerings to your needs.
• To analyze website usage and improve user experience (with your consent for non-essential cookies).
• To comply with legal obligations, such as record-keeping or responding to data protection requests.

The legal basis for processing your data is:

• Consent: When you submit a contact form, you consent to us processing your data to contact you.
• Legitimate interest: For website analytics and improving our services, where it does not override your rights.
• Legal obligation: To comply with GDPR or other laws.
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4. How We Store and Protect Your Data

We store your personal data securely using industry-standard measures, such as encryption and access controls. Data is stored for as long as necessary to fulfill the purposes outlined above, or until you request deletion (unless we are required to retain it by law). Contact form data is typically retained for 12 months unless you become a client, in which case we may retain it longer for contract purposes.

5. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

• Service providers (e.g., hosting or analytics providers) who process data on our behalf, under strict data protection agreements.
• Authorities, if required by law or to protect our legal rights.
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6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Object: Object to processing based on legitimate interests (e.g., analytics).
• Withdraw consent: Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at support@siteziel.com. We will respond within one month, as required by GDPR.

7. Cookies and Analytics

Our website uses cookies to improve functionality and analyze usage. Essential cookies are necessary for the website to function, while non-essential cookies (e.g., for analytics) require your consent. You can manage your cookie preferences through our cookie banner or browser settings.

8. International Data Transfers

If we transfer your data outside the EU/EEA (e.g., to service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to comply with GDPR.

9. Complaints

If you have concerns about how we handle your data, please contact us at support@siteziel.com. You also have the right to lodge a complaint with a supervisory authority in your country (e.g., Data Protection Commissioner in Ireland).

10. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify you of significant changes.

Last updated: April 26, 2025